EXAMINATION OF THE CHALLENGES FACING TRANSPORT SECTOR IN PROVIDING QUALITY SERVICE TO THE SOCIETY

ABSTRACT: This study was carried out on the challenges facing transport sector in providing quality service to the society using God is Good Motors, Lagos State as a case study. To achieve this, five significant research objectives were formulated.  The survey design was adopted and the simple random sampling techniques were employed in this study. The population size comprise of all the staff of God is Good Motors, Lagos State. In determining the sample size, the researcher conveniently selected 70 respondents while 55 were received and 50 were validated. Self-constructed and validated questionnaire was used for data collection. The collected and validated questionnaires were analyzed using frequency, and mean score tables. While the hypotheses were tested using Chi-square statistical tool. The result of the findings reveals that the challenges affecting provision of quality service in God is Good Motors include; poor road infrastructure or poor state of the roads, poorly maintained roads, road congestion, accidents, poor state, inadequacy and cost of other means of transport, environmental pollution, and insecurity in highways. Also, the study discovered that there is effect of the challenges facing the transport industry to the productivity of God is Good Motors. In regard to the findings, the study recommends that the government should seriously consider setting aside resources as compensation for relocation of population residing close to the roads to create way for widening the roads. The longer the government delays the implementation of the programme, the more expensive it will be in future as this seems inevitable. In addition, drivers should be taught not just the technical skills to pass the driving test but also social and psychological skills required to be safe and responsible professional drivers.  Social and psychological skills will enhance customer satisfaction, comfort and more at ease. To mention but a few.